| | OH Sh........ugar |  |
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KSH
Posts : 7151
Join date : 2012-11-13
Age : 62
Location : Wherever I park
 |  Subject: OH Sh........ugar  Wed 24 Dec 2014 - 16:46 | |
| Xmas eve and the talk talk TV box decides to stop working, 57 mins on the phone talking to Bindy Bumbe from Bombay and its still not working so they are sending an engineer out, when you might ask - 3rd January  Free repair if its a faulty box, £60 if its something thats at fault our end, ie settings, cable etc £200 if we have damaged the box and needs replacing, asked repeatedly if there is a way of booting the system, kept getting told to turn it off so after the call ended I googled it and found how to do it, reset the system, software etc but still no joy, definately a faulty box, gets to boot up screen then freezes. Hate talking to them call centres who haven't got a clue what they are talking about, just reading things off a screen especially when you get told things like "are you sure the TV is turned on"  Oh well, back to good old freeview for the Xmas period, hope Adele doesn't want to pause/rewind or record anything or the air will be bluer than it was when I was on the phone to the call centre  _________________ Keeping Leapys boat sailing [You must be registered and logged in to see this image.] | |
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tessajoe
Posts : 1758
Join date : 2012-11-14
Age : 63
Location : iceland
| | Subject: Re: OH Sh........ugar Wed 24 Dec 2014 - 17:06 | |
| its good to talk.  | |
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Leapy
Posts : 3265
Join date : 2012-11-13
Age : 75
Location : Staffordshire
| | Subject: Re: OH Sh........ugar Wed 24 Dec 2014 - 18:08 | |
| You will be able to sit and hold hands infront of the log burner planning the wedding lol | |
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SandJ
Posts : 452
Join date : 2012-11-15
| | Subject: Re: OH Sh........ugar Wed 24 Dec 2014 - 19:58 | |
| Ken turn the Tv on Merry Xmas | |
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KSH
Posts : 7151
Join date : 2012-11-13
Age : 62
Location : Wherever I park
| | Subject: Re: OH Sh........ugar Wed 24 Dec 2014 - 20:05 | |
| - tessajoe wrote:
- its good to talk.
Unless it's someone from a call centre in Bombay! - Leapy wrote:
- You will be able to sit and hold hands infront of the log burner planning the wedding lol
Wedding?? where did that come from  - SandJ wrote:
- Ken turn the Tv on
IT IS ON  _________________ Keeping Leapys boat sailing [You must be registered and logged in to see this image.] | |
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wints
Posts : 230
Join date : 2012-11-21
| | Subject: Re: OH Sh........ugar Thu 25 Dec 2014 - 0:23 | |
| hi Ken
My tt youview box stopped working the on demand features. I googled it, lots with same problem (prob 1000's without), the cure was to follow the 'maintenance procedure'...... press on/off button at rear to off, then on again and at same time both + & - buttons at front. Then let the box do it's own thing, it tells you when it's complete. Worth a try, it sounds like you might have done something similar.
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KSH
Posts : 7151
Join date : 2012-11-13
Age : 62
Location : Wherever I park
| | Subject: Re: OH Sh........ugar Thu 25 Dec 2014 - 9:58 | |
| Thanks Allen but yeah, I tried all that, box won't boot up at all, stuck on the 'nearly ready' screen _________________ Keeping Leapys boat sailing [You must be registered and logged in to see this image.] | |
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The Burchies
Posts : 3981
Join date : 2012-11-15
Age : 111
Location : Bournemouth
| | Subject: Re: OH Sh........ugar Fri 26 Dec 2014 - 16:01 | |
| Ours packed up a few weeks ago, been through all of this, no engineer for 4 weeks I put an official complaint to the manager & got a compensation number to claim back. Our contract ends in January so wont use them again! | |
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KSH
Posts : 7151
Join date : 2012-11-13
Age : 62
Location : Wherever I park
| | Subject: Re: OH Sh........ugar Sat 3 Jan 2015 - 19:29 | |
| Well the guy turned up on time, did a few tests and and went through all the resetting process, reinstalling software etc, daren't tell him I had already done that turns out the box is faulty, replaced free of charge to the newer model _________________ Keeping Leapys boat sailing [You must be registered and logged in to see this image.] | |
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The Burchies
Posts : 3981
Join date : 2012-11-15
Age : 111
Location : Bournemouth
| | Subject: Re: OH Sh........ugar Sat 3 Jan 2015 - 20:22 | |
| Be cautious they haven't palmed you off with a recon box!! | |
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KSH
Posts : 7151
Join date : 2012-11-13
Age : 62
Location : Wherever I park
| | Subject: Re: OH Sh........ugar Sat 3 Jan 2015 - 20:42 | |
| Nah, all brand new in sealed packaging _________________ Keeping Leapys boat sailing [You must be registered and logged in to see this image.] | |
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Leapy
Posts : 3265
Join date : 2012-11-13
Age : 75
Location : Staffordshire
| | Subject: Re: OH Sh........ugar Sun 4 Jan 2015 - 7:56 | |
| Hope you were compensated ! lol | |
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The Burchies
Posts : 3981
Join date : 2012-11-15
Age : 111
Location : Bournemouth
| | Subject: Re: OH Sh........ugar Sun 4 Jan 2015 - 9:03 | |
| I have been Pete!! No payment back dated from november to them until contract expires | |
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KSH
Posts : 7151
Join date : 2012-11-13
Age : 62
Location : Wherever I park
| | Subject: Re: OH Sh........ugar Sun 4 Jan 2015 - 13:12 | |
| Not worth another hour on the phone to Bindy Bumbe from Bombay for the sake of a free month  _________________ Keeping Leapys boat sailing [You must be registered and logged in to see this image.] | |
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Tugga
Posts : 871
Join date : 2012-11-15
Age : 30
Location : Bedfordshire
| | Subject: Re: OH Sh........ugar Sun 4 Jan 2015 - 14:22 | |
| Should've stuck with BT Ken, we had a working box all over Christmas and New Year  Sorry, couldn't resist :D | |
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